performance improvement seminars

· Identify individual strengths and APPROACHES to teamwork

· Clarify the right ROLES for each member

· Reduce project Cycle Time and Increase Productivity

Successful teams recognize and utilize the strengths and talents of each team member. While all team members work toward a common goal, they do not do the same thing at the same time. Effective teams define tasks and assign roles based on the individual's strengths.

This seminar explores three aspects of TEAMS that result in increasing productivity and team effectiveness.

1- Behavior Styles
Every individual is naturally wired to perform certain tasks better than anyone else. Discover how to turn natural talents into improved performance.

2- The Z Process - Assigning Roles
Typically tasks are handed from the Creator to the Advancer, from the Advancer to the Refiner and from the Refiner to the Executor. The Facilitator ensures that the hand-offs are made.

3- Approaches to Team Innovation
Observations and research have revealed several distinct approaches to thinking and behavior in the Team Innovation Process. Understanding the approaches used by the contributing members of the team results in higher team performance.

D.I.S.C Management Strategies
Managing People, Process, and Performance

DISC Management Strategies workshop offers new strategies for effectively managing behavioral differences in today’s ever changing fast paced work environment.

The Challenge:
Finding, Keeping and Motivating Talented Employees
No matter what your business the ONLY way to generate enduring profits is to have a work environment that attracts, focuses on and keeps talented employees.

The Cost of Mismanagement:
Anyone who has been mismanaged has experienced the effect it has on his or her productivity, effectiveness, energy level and personal life. The Society for Human Resource Management reports that twenty-one percent of employees who recently changed jobs cited poor relationships with management as the reason. How long an employee stays and how productive they are is determined by his/her relationship with their immediate supervisor.

The Solution:
Poll-taker Gallup surveyed over one million employees and eighty thousand managers and determined that the link between productive employees and successful business units, is having a great manager.

Great Employees have Great Managers:
Great managers do not share a "standardized style". They mange others based on the Behavioral Style and Strengths. They buck conventional wisdom and do not treat everyone the same but encourage them to be more of who they already are.

Boost Management Performance:
This program has been show to enhance individual and team performance by improving Communication, Reducing Conflict, and Increasing Productivity

Module1 Participants:
• Identify their own behavioral Strengths using the DISC   Profile
• Apply DISC Strategies to create an action plan for   managing performance Conflict

Module 2 Participants:
• Apply DISC Strategies to read other people’s styles.
• Create Action Plans for managing others.
• Identify the strengths of each Style

Module 3 Participants:
• Compare their Behavior Style to behavioral expectations of   the job
• Discover strategies for adapting to each Style
• Learn how to use DISC to manage career development

Module 4 Participants:
• Identify Specific Performance issues
• Create Action Plans for managing another’s performance.

Exceptional Customer Service
Improving Customer Service Through Understanding

This skill building program uses the DISC Personal Insights System to help employees develop first -class competencies in meeting the service needs of internal and external customers. “Exceptional Customer Service” helps professionals focus on customer needs, enhance relationships, increase satisfaction and reduce servicing costs.

Most customer service seminars focus on standardized methods to meet, greet and treat the customer. This eye-opening workshop introduces two other dimensions in the foundation of customer satisfaction.

Emotional Intelligence
Identify your customer's primary Dimensions of Behavior and their preferred approach to communication and problem solving. Long-term customer satisfaction & loyalty is built by recognizing that customers are different, have different expectations and must be treated differently.

Module1 Assessing My Style Participants:
• Identify their Personal DISC Behavioral
• Know how their Style affects their work with customers
• Learn how customers perceive them

Module 2 Adapting to the Customers Style Participants:
• Learn to read the Customers Dominant Style
• Discover how the customer’s Style affects their   interactions
• Develop plans to interact more effectively with all   customer Styles

Module 3 Delivering Excellent Service Participants:
• Develop their abilities to act professionally
• Learn to avid unprofessional behavior
• Learn how to say “no” in a professional manner.
• Learn to turn “difficult situations into positive customer   service.

Putting Time on Your Side

Effectively Managing your Time and your Priorities

Shorter deadlines, competing priorities, endless meetings, interruptions and ever higher quality expectations are just some of today's time challenges. Yet the number of hours in the day remains the same. You can solve this dilemma by learning the practical, everyday skills revealed in the Time Management seminar. Time mastery is not a single issue but is multidimensional. In this results focused workshop you will discover your strengths and weakness in each of the 12 Time Management categories and become aware of your Time Management Habits and whether they help or hinder you.

Attendees develop Action Plans to change those poor time usage habits and accomplish more - and enjoy work and life more every day.

· IDENTIFYING WHERE TO BEGIN
  What are your strengths and where should you improve? These questions are   answered when you look at the results of the two profiles you receive as part of   the program. The DISC Time PLUS™ analyzes the probable causes of   inefficient time usage and the Time Mastery Profile reveals your strengths and   weaknesses in 12 time management categories

· KEY CONCEPTS ABOUT ATTITUDES
  What you think is critical.
· SELF-DISCIPLINE - THE KEY TO PERSONAL FREEDOM
  95% of positions surveyed identified self-discipline as critical for   success.

· CHANGING HABITS
  Habits are attitudes in action.
· ESTABLISHING CLEARLY DEFINED GOALS
  Develop the results habit.

· KNOW WHAT TO DO THROUGH PRIORITIZING
  The Pareto Principal

· CONQUER PROCRASTINATION
· CONTROL INTERRUPTIONS
· IMPROVE MEETING EFFECTIVENESS
· ANALYZE YOUR TIME USAGE
· MATER PLAN FOR EFFECTIVENESS
· DELEGATION STRATEGIES
· BUILDING ACTION PLANS