seminars - communication

Communication

The higher one rises in the ranks of an organization the more important soft skills are to their success. The ability to persuade and influence others become more important than raw talent and determined ambition. The ability to effectively communicate and interact with others can make the difference between success and failure in our business and personal lives.

Your organization's productivity can become paralyzed by poor communication between individuals, departments and locations. The symptoms are missed deadlines, projects and programs going over budget and interpersonal conflicts. These are just a few of the costly consequences.

“Dynamic Communication ” (learn more)
Teaches how to build communication bridges with any individual by recognizing their Behavior Style and he or she perceives others.

“Attitude is Everything” (learn more)
Reveals WHY people do he things they do. When you understand what values drive others you can inspire motivation in them. A MUST program for managers and anyone designing incentive programs.

“Active Listening & Learning” (learn more)
Can help even the poorest communicators incorporate more effective listening skills into their everyday business and personal life. Discover your preferred listening and learning approaches.

Schedule an in-house program at your location or attend one of our Public Seminars on Dynamic Communication and Attitude Is Everything.

Dynamic Communication

SOFT SKILLS PRODUCE HARD RESULTS

The foundation of professional and personal success lies in understanding yourself and others, and realizing the impact personal behavior has on each other.

Dynamic Communication is based on the D.I.S.C Model of Communication that measures behavior across four primary dimensions:

DRIVE - INFLUENCE - STEADINESS - COMPLIANCE

Each person is a unique combination of all four factors that determines their Behavioral Design or “Style”. The most effective people are those who know themselves, recognize the demands of the situation, and adapt strategies to meet those needs. Individuals learn how to think beyond the technical data to consider the person they are communicating with.

This highly interactive two-day program opens the door to a fuller understanding of human behavior. Participants learn their natural strengths and how to capitalize on them to be more successful. At the same time they learn about the differences of other styles and the environment each requires for maximum productivity and teamwork in the organization.

When you can "Read", "Understand", "Appreciate" and "Adapt to" different personality types you will build stronger relationships, gain cooperation and increase effectiveness.

Participants receive their 26-page DISC Personal Insights Profile that describes their strengths, ideal environment, how they like to be managed and motivated, how they make decisions, how they are perceived by others and their preferred method of communication. When this information is shared by the members of the team they develop a deeper appreciation of each other and open the doors of communication.

. Discover the environment that will bring out your best
. Increase team effectiveness
· Judge others less and appreciate them more.
· Develop effective ways to manage, coach and lead others.
· Improve communication and gain acceptance from others.
· Maximize Productivity, Reduce Conflict and Turnover.

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ATTITUDE IS EVERYTHING

"If you think you can or think you can't you are right"
                                                             - Henry Ford

Suppliers demonstrate value to the customers in their manufacturing & operational capabilities, product innovation and in their technical expertise. But the single most important area where a supplier can demonstrate excellence is through the employees who service and support the relationship.

Poll-taker Gallup determined that 55% of employees have no enthusiasm for their work -- Gallup uses the term "not engaged" -- based on several criteria, including loyalty and the desire to improve job performance. It found that one in five (19%) are so uninterested or negative about their jobs that they poison the workplace to the point that companies might be better off if they called in sick.

Discover How Positive Employee Attitudes Create Positive Action toward Organizational Goals.

Employee attitude is increasingly cited in surveys as the number one performance related issue companies face. Sixty-seven percent of customers who changed suppliers named "attitudes of indifference" on the part of the employees as the reason. When attitudes deteriorate so do commitment, loyalty and performance.

Attitude is Everything is a one or two-day workshop that uses group interaction, shared personal expereinces, role plays and exercises to understand ones own attitudes, values and motives and those of others.

· Create an atmosphere of empowerment

· Increase self-awareness

· Convert negativity into positive energy

· Increase flexibility and overcome resistance to   change.

· Overcome Self-Limiting Beliefs

· Transform Indiffernce into Commitment

· See the Possibilites not the Problems

Module Two: Drive & Motivation

Values are belief systems that determine the choices people make and how they respond to events around them. Psychologists have identified six Primary Values. Knowing the priority of your values empowers you to take control of your decisions and your life. Understanding the values of others enables you to persuade and influence them to action.

Participants discover their hierarchy of values in their Personal Interests, Attitudes and Values profile and learn how to recognize what others value.

The Six Drivers of Behavior:

Theoretical
  Searches for Truth & Knowledge.

Utilitarian
  Seeks what is Useful & Productive.

Aesthetic
  Seeks Self-Actualization & Harmony.

Social
  A Passion to Help Others.

Individualistic
  A Passion to Achieve Position.

Traditional
  Seeks a Higher Meaning to Life.

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ACTIVE LISTENING AND LEARNING

Research shows that people only hear about 33% of what a speaker says and only remember about 10% of what they hear! You can improve these statistics with Active Listening & Learning

What does it cost an organization when ideas, expectations and or polices are misunderstood or mis-communicated?

You think they heard what you said - but did they?

Is your understanding of what was said the same as what was intended? Do others know what you meant to say?

Good communication depends on more than effective speakers. It requires effective listeners as well. It is all about the quality of the connection between the senders of the message and the receivers. The strongest influence on the quality and outcome of all communications is the ability to listen effectively. Only then can you respond appropriately.

Discover ways to increase your listening skills. Learn to listen with the Clarity, Focus & Purpose it takes for total and successful communication.

Outline of Topics

· Discover your Preferred Listening Approach
  Participants discover their natural preferred "Listening Approach" with their   Personal Listening Profile.

· Key Characteristics of the Five Primary Approaches
   Appreciating * Empathizing * Comprehending * Discerning * Evaluating

· Learning to Listen and Respond with Purpose

· Matching Listening Approaches to Communication Needs
  A person's preferred listening approach may not be appropriate to every   situation. Learn when and how to adopt anotehr approach for more successful   communication.

· Barriers and Bridges to Communication
   Listening is voluntary

· How to Help Someone Listen to You

· 10 Tips for Tip-Top Listening

· Becoming a Whole Body Listener

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